RETURNS & EXCHANGES
We want you to feel good about your Salty Temple purchase.
We know buying swimwear online can be tricky, so we offer 7 days to return eligible items if the size, fit or style isn't quite right.
Please choose your pieces carefully, as we are a small independent brand and every return comes back to us personally.
CHANGE OF MIND & FIT
For eligible full-price items, you can choose from:
- Exchange for another size or style
- Store credit valid for 12 months
- Refund to your original payment method
Returns must be requested within 7 days of receiving your order.
SALE & DISCOUNTED ITEMS
Sale items and items purchased using a promotional discount code are eligible for store credit only.
Store credit is valid for 12 months and can be used towards a future Salty Temple purchase.
Please note that original shipping costs are non-refundable.
RETURN CONDITIONS
For hygiene reasons, all returned swimwear must be:
- Unworn and unused
- Unwashed
- In original, resalable condition
- Returned with all original tags attached
- Returned with hygiene liners/stickers still in place
- Free from makeup, deodorant, perfume, sunscreen, tanning products, stains, marks or any other signs of wear
- Returned in the original packaging
If an item does not meet these conditions, it may be returned to you and we may be unable to provide an exchange, credit or refund.
RETURN SHIPPING
Return postage costs are the responsibility of the customer for change-of-mind or sizing returns.
We recommend using a tracked shipping service, as Salty Temple cannot take responsibility for items that are lost or damaged while being returned to us.
For exchanges, we will cover the cost of sending your replacement item back to you within Australia.
Original shipping charges are non-refundable.
REFUNDS
Full-price items returned within 7 days and meeting our return conditions are eligible for a refund to the original payment method.
Refunds will be processed once your return has been received and inspected.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
FAULTY OR INCORRECT ITEMS
If your Salty Temple piece arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible.
Send us your order number, a description of the issue and photos of the item, and we'll sort it out with you.
Faulty items are handled separately from change-of-mind returns and may be eligible for a repair, replacement or refund in accordance with your rights under Australian Consumer Law.
HOW TO START A RETURN
Please contact us at info@saltytemplesurf.com with your order number and let us know whether you'd like an exchange, store credit or refund.
We'll then send you the return instructions.
Please don't send your return back without contacting us first.
A LITTLE NOTE FROM US
We're a small, independent surf brand, and every order means a lot to us.
Please take a moment to check our size guide before ordering, and if you're unsure about fit, get in touch before you buy we're always happy to help.
Stay salty.
ST Surf x
