HOW QUICKLY WILL YOU RESPOND TO MY EMAIL?
We’re a small team, so we personally read and respond to every message.
We aim to reply within 1 business day, Monday to Friday. During launches, sales and busy surf seasons, it may take us a little longer, thanks for your patience and good vibes.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING MY ORDER?
We move pretty quickly, so if you’ve entered the wrong address, please email us as soon as possible with your name and order number.
We’ll do our best to update it before your order ships, but once your parcel has left us, unfortunately address cannot be changed.
WHEN WILL MY ORDER BE SHIPPED?
Orders are generally packed and shipped within 1–3 business days of being placed, Monday to Friday.
Once your order has shipped, you’ll receive a confirmation email with your tracking information.
During launches, sales or busy periods, processing may take a little longer. We’ll always do our best to get your order on its way as quickly as possible.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Australia: Allow approximately 2–7 business days after dispatch.
International: Delivery times vary depending on your destination. Please allow approximately 5–20 business days after dispatch.
Please keep in mind that these are estimated delivery times and can vary due to postal services, customs, weather or other delays outside our control.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship Salty Temple in Australia and selected international destinations.
International shipping costs and available delivery options will be calculated at checkout.
Please note that international customers are responsible for any customs duties, taxes or import fees that may apply to their order.
WILL MY ORDER ARRIVE IN ONE PACKAGE?
Yes, if you ordered multiple items they will be combined for shipping.
WHAT IF MY ORDER IS OUT OF STOCK?
We do our best to keep our online stock levels up to date.
If an item becomes unavailable after you place your order, we’ll contact you as soon as possible to arrange an alternative, waitlist the item or provide a refund for the unavailable item.
I RECEIVED A DAMAGED OR INCORRECT ITEM, WHAT DO I DO?
Oh no! That’s not the Salty Temple experience we want for you.
If your order arrives damaged, faulty or you’ve received the wrong item, please contact us as soon as possible with:
- Your name
- Order number
- A description of the issue
- Photos of the item and packaging, where relevant
We’ll take a look and work with you to find the best solution.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, we’ll send you an email with your tracking number.
You can use the tracking link in your shipping confirmation email to follow your parcel’s journey.
MY TRACKING HASN’T UPDATED, WHAT SHOULD I DO?
Sometimes tracking information can take a little while to update, particularly when a parcel is moving between postal networks.
If your tracking hasn’t updated for several business days or you’re concerned about your order, get in touch and we’ll look into it for you.
MY TRACKING SAYS DELIVERED, BUT I CAN’T FIND MY PARCEL
Firstly, check around your property and with anyone else who may have accepted the delivery for you.
If you still can’t locate it, contact the relevant postal or courier service using your tracking number. If you’re still having trouble, send us a message and we’ll do our best to help.
SOMETHING IS MISSING FROM MY ORDER, WHAT DO I DO?
If something is missing from your order, please contact us as soon as possible with your name and order number so we can look into it.
We’ll get back to you and work out what’s happened.
HAVE ANOTHER QUESTION?
We’re here to help.
Drop us a message via our Contact Us page or email us at info@saltytemplesurf.com and we’ll get back to you as soon as we can.
Stay salty. 🌺
